Privacy Policy

Information We Collect

We collect different types of information depending on how you use our platform. Here's what we gather and why:

Information You Provide Directly

• Contact details when you reach out (name, email, phone number)
• Account information if you register for learning programs
• Payment information for course enrollment (processed through secure third-party providers)
• Questions, feedback, or support requests you send us
• Survey responses or educational progress tracking if you participate

Information Collected Automatically

When you visit our website, we collect technical data to improve your experience:

• Browser type, device information, and operating system
• Pages you visit and how long you spend on them
• IP address and general location data (city/province level, not precise)
• Referral sources (how you found us)
• Session data and interaction patterns with educational content

How We Use Your Information

We're not in the business of selling your data. Everything we collect serves a specific purpose related to improving your educational experience.

Sharing Your Information

We don't hand out your information freely. When we do share data, it's limited to specific scenarios:

• Service Providers: Companies that help us run the platform (hosting, email services, payment processing). They're contractually required to protect your data and can't use it for their own purposes.
• Legal Requirements: If Canadian law requires disclosure or if we need to protect our rights or prevent harm.
• Business Transfers: If Kynthelo merges with another company or undergoes restructuring, your information may transfer to the new entity (we'd notify you first).

Your Rights Under Canadian Law

PIPEDA gives you specific rights regarding your personal information. Here's what you can do:

1. Access Your Data: Request a copy of the personal information we hold about you. We'll provide it within 30 days.
2. Correct Inaccuracies: If something's wrong, let us know and we'll fix it promptly.
3. Withdraw Consent: You can revoke permission for us to use your data at any time (though this might limit access to certain services).
4. Delete Information: Request deletion of your personal data, subject to legal retention requirements.
5. Object to Processing: Challenge how we use your information if you believe it's inappropriate.
6. File a Complaint: Contact the Office of the Privacy Commissioner of Canada if you feel we've mishandled your data.

To exercise any of these rights, contact us using the information at the bottom of this page. We'll respond within 30 days and verify your identity before processing requests.

Data Security Measures

We take reasonable precautions to protect your information, though no system is completely bulletproof. Here's what we do:

• Encrypted connections (SSL/TLS) for data transmission
• Secure servers with restricted access controls
• Regular security audits and vulnerability assessments
• Employee training on privacy and data handling practices
• Limited data access on a need-to-know basis
• Secure backup systems with encryption

If a data breach occurs that poses a real risk of harm, we'll notify affected individuals and the Privacy Commissioner as required by Canadian law.

Data Retention

We don't keep your information longer than necessary. Here's our general approach:

• Active Accounts: Retained while you use our services and for a reasonable period after (typically 2 years of inactivity)
• Financial Records: Kept for 7 years as required by Canadian tax law
• Communication Records: Generally retained for 3 years unless longer retention is needed for disputes
• Technical Logs: Usually deleted after 90 days unless needed for security investigations

After retention periods expire, we securely delete or anonymize information so it can't be traced back to you.

Cookies and Tracking

Like most websites, we use cookies and similar technologies. You can control these through your browser settings.

Types of Cookies We Use

• Essential Cookies: Required for the site to function (login, security, preferences)
• Analytics Cookies: Help us understand how people use the site so we can improve it
• Functional Cookies: Remember your preferences and settings

You can disable cookies in your browser, but some site features might not work properly. Most browsers let you block third-party cookies while keeping essential ones.

Third-Party Services

We use carefully selected third-party services to run our platform. Each has their own privacy policies:

• Web hosting providers for site infrastructure
• Email service platforms for communications
• Payment processors for secure transactions
• Analytics tools to understand site usage

We choose providers that meet Canadian privacy standards and have appropriate security measures in place. However, we're not responsible for their practices once data leaves our control.

Children's Privacy

Our services target adults interested in investing education. We don't knowingly collect information from anyone under 16 without parental consent. If we discover we've collected such data, we'll delete it promptly.

Parents or guardians who believe we've collected information from a minor should contact us immediately using the details below.

Changes to This Policy

We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you through email or a prominent site notice.

The "Effective Date" at the top shows when the current version took effect. Continued use of our services after changes means you accept the updated policy.